# Pre-site construction administrator - Ballarat

**Company:** Mirrastone
**Department:** Customer Experience Team
**Role:** Customer Experience Coordinator
**Location:** Sherridon Homes Ballarat Office

Mirrastone is Victoria's Number One builder of residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria’.

Our group consists of a range of different brands which cater to different markets; this includes Sherridon Homes, Royston Homes, Soho Living, and Marque, just to name a few.

We are going through huge growth in the **Ballarat region**.

Sherridon Homes is now seeking a **Pre-site Construction Administrator/**  **Customer Experience Coordinator** to join our supportive and dynamic team. This is the perfect time to join a growing team and be part of that journey.

This role will be crucial in taking care of our customers throughout the administration of their build through to site start.

**The Role**

- Coordinating permits, contract drawings and drawing amendments

- Following up on finance approvals and arranging warranty insurance

- You will deliver an exceptional journey to our customers, building a home experience.

- Working within a tight-knit and supportive team

- Ability to establish strong networks with internal and external stakeholders

- Utilizing technology, internal systems, industry knowledge, and software to deliver a seamless customer experience

- Maintaining accurate data entry in line with the Customer Journey and Group policy and procedures

- Supporting the Construction team to achieve a higher standard for our customers.

**About You**

- You have a high emphasis on Customer Service

- A caring/empathetic nature when dealing with clients and colleagues

- Well-developed communication skills

- High level of personal presentation

- Driven with a “Can Do” attitude

- Strong attention to detail

- Enjoy the excitement of being a part of a rapidly expanding business

**Qualifications and Experience**

- Qualifications in the building industry are highly regarded

- Highly developed computer literacy skills

- Able to prioritize and handle a large workload

- A strong work ethic and the ability to multitask

- Strong written & verbal communication skills, including a professional phone manner

**What's on offer**

- A passionate and fun team

- Training, development, and mentoring

- Opportunities to grow within the organisation

- Lollies, coffees, lunches, extravagant company events

- Diversity, inclusion, and a bunch of fun people doing fun things

If you're looking to join a progressive company with a tight-knit and fun team, we would love to hear from you.

**Next Steps…..**

If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.

_You must have unlimited Australian work rights to be considered for this role, as well as being able to interview in person._

_To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves._

[Apply for this position](https://mirrastone.teamtailor.com/jobs/8236028-pre-site-construction-administrator-ballarat/applications/new)